FAQ

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CheckINN Card Questions

CLC Lodging offers a CheckINN Card program that smaller companies sign up to use for 20% to 40% savings on workforce travel at up to 11,000 hotels. Employees simply present the CheckINN Card at check-in to receive the discounted member rate, with CLC handling direct billing to a credit card.

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FAQs - CheckINN Card Program

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Who is CLC Lodging?

CLC is a leading negotiator of workforce lodging rates for businesses in North America. CLC purchases more than 13 million hotel rooms annually, and leverages this volume into deeply discounted rates on business lodging for its clients. For 40 years, CLC has built a network of thousands of mid-scale and economy hotels along with state-of-the-art data management and payment processing systems that offer clients increased visibility into company lodging costs.

What kind of businesses qualify to become CheckINN Card members?

Whether your company has 5 or 500 room nights a month, you can tap into CLC's purchasing power of more than 13 million room nights annually and guaranteed savings of 20% or more on your hotel stays.

How can my company become a CheckINN Card member?

It's simple! Complete the CheckINN Card Membership Form online. Or, call 1.866.857.9747, Option 1, to speak directly to a representative from 8 a.m.-5 p.m., Monday through Friday Central Time.

What kind of room rates do CheckINN Card members receive?

The deeply discounted hotel room rates save members 20% to 40% off hotels' Lowest Published Rates on their business travel. 

Member rates are updated every two weeks on Sundays for a 2-week period and are available via the member's online account (online or mobile app) or by calling CLC Lodging (fees apply). Members can view the hotel's Lowest Published Rate, the Member Rate and the savings associated with each stay. Members can also create a Total Charge Summary to see how much they will pay for a stay, including their member rates, taxes and nightly fees.

How can CLC Lodging offer such low rates?

CLC purchases more than 13 million room nights each year from hotels across North America. This purchasing leverage allows CLC to obtain significantly lower rates for business travel lodging than members can negotiate for themselves.

What hotels are available to CheckINN Card members?

CheckINN Card members have access to more than 11,000 hotels nationwide for business travel. Locations include leading mid-scale and economy hotel chains such as Best Western, Super 8 Motel, Extended Stay America, Motel 6, Holiday Inn, Ramada, Hampton Inn, Hyatt Place, Red Roof Inn, Howard Johnson and Days Inn, to name a few.

What does it cost to participate in the CheckINN Card program?

Members pay a one-time membership fee of only $9.95. Members pay the CLC member rate displayed on the CLC Web or Mobile account, taxes and a nightly transaction fee when staying at a participating hotel for business travel. Your member rate guarantees that you save 20% or more off the hotel's Lowest Published Rate. All CLC fees are published via the Payment & Pricing Schedule upon login to a CLC Web account.

Are there any minimum usage requirements?

CLC Lodging assesses a quarterly account non-usage fee of $50.00 if no account usage in the prior quarter. 

What is a Lowest Published Rate?

Lowest Published Rates are rates shown on hotel Web sites and other public sources that do not require advance purchases, pre-payment or organizational membership. Lowest Published Rates are updated via the CLC Web account at www.clclodging.com once a week.

How do CheckINN Card members know their member rate for their stay?

Members and travelers can check their member rates through their online account or via CLC Lodging's iPhone and/or Android mobile app. Member rates are available from CLC Lodging ONLY, not hotels. CheckINN Card member rates are guaranteed to save members 20% or more off hotels' Lowest Published Rates.

Hotels do not have access to CheckINN Card Member Rates, as Member Rates are set by CLC to guarantee the 20% discount off hotels' Lowest Published Rates.

From the online account and the mobile app, members can view the hotel's Lowest Published Rate, the Member Rate and the savings associated with each stay. Members can also create a Total Charge Summary to see how much they will pay for a stay, including their member rate, taxes and a nightly transaction fee.

Is a valid credit card required for enrollment?

Yes, a valid credit or debit card is required to enroll in CLC Lodging's CheckINN Card program. CLC Lodging works with all major payment cards (MasterCard, Visa, AMEX, Discover). The member's credit/debit card is not billed until CLC verifies a member's hotel stay. The CheckINN Card can be used for room and tax only. Any additional purchases at the hotel (phone calls, food, gift shop, etc.) are paid with a credit card by the traveler prior to checking out.

How soon can a CheckINN Card member begin to use the program?

Right away. CheckINN Card members can use the program immediately once they've enrolled by accessing their online account and printing a temporary CheckINN Card voucher. This temporary voucher is available online for 45 days. Members receive their permanent CheckINN Card(s) via mail 10-12 business days after enrollment.

How many cards does a CheckINN Card member receive?

CheckINN Card members may order as many CheckINN Cards as they need. We recommend one per traveler. There is no charge for the cards. Additional cards may be ordered online at the "My Account" page when members log in to www.clclodging.com, or by calling 1.866.857.9747, Option 2.

How do CheckINN Card members know which hotel locations are in the program?

There are 4 easy ways to find a hotel:

  1. CLC Web Account - Members receive a username and password for a CheckINN Card online account when they enroll. The Hotel Search tool available after account login provides free access to hotel information and rates.
  2. iPhone™ Hotel Locator - Download the CLC Lodging Hotel Locator for iPhone on the iTunes store.
  3. Android® Hotel Locator - Download the CLC Lodging Hotel Locator for Android from the Google Play Store.
  4. Phone - Members can call 1.888.545.9391 to receive hotel directory assistance in the area where they are traveling for a $2.95 directory assistance fee per hotel.
How do CheckINN Card members reserve rooms at participating CLC hotels?

There are 4 easy ways for members to make a CLC reservation with a hotel:

1.       Call the hotel directly.

2.       Walk into the hotel directly.

3.       Book with CLC directly via the CLC Web or Mobile account.

4.       Call CLC’s 24/7/365 Traveler Support Center (1.888.545.9391). Fees apply.

Are hotel reservations required?

Reservations are not required. Members can walk in to the hotel and check in with their CheckINN Card if a room is available. However, there is no guarantee the hotel will have rooms available if members don't make a reservation.

What happens during check-in at a participating hotel?

Members simply present their CheckINN Card at the front desk when they check in to identify themselves as a business member of the CheckINN Card program. A credit card is presented for hotel incidentals, or any charges other than room and tax. Members with any questions at check-in can contact CLC Lodging's Traveler Support Center toll-free at 1.888.545.9391. There is no charge for the call. The Traveler Support Center is available 24-hours a day, 7 days a week, 365 days per year.

What happens during a check-out at a participating hotel?

After check-out, the hotel confirms the member's stay with CLC Lodging. CLC Lodging bills the registered credit/debit card for the room night charges, as shown via the member's online account (not rates provided by hotels), along with applicable taxes and a nightly transaction fee. The invoice statement is e-mailed to the CheckINN Card member. Members also can go to their online account to view their recent transactions and invoice statements.

Do member travelers have 24-hour support?

Live operators are available 24x7x365 at CLC's Traveler Support Center to provide assistance. CheckINN Card members and their employees can call the Traveler Support Center at 1.888.545.9391. The Traveler Support Center also can be reached with the phone number shown at the top of the CheckINN Card.

Can members use the CheckINN Card for vacations or personal travel?

The CheckINN Card from CLC Lodging is a business lodging solution for workforce travel only.

Who do I contact if I have questions that weren't answered here?

Contact CLC Lodging about the CheckINN Card during business hours at 1.866.857.9783, Option 2, for more information.

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Custom Solution Questions

Larger organizations benefit from CLC Lodging's Custom Solution. It offers hotel savings from reduced operating costs that result from streamlined processes and better reporting and controls. CLC Lodging's CheckINN Card, combined with a broader suite of custom solutions, save time and money for companies with significant workforce travel. In addition to 20% to 40% hotel savings, services include streamlined hotel payment, contracted rate compliance, cost coding, detailed reporting and custom hotel contracting.

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FAQs - Custom Solution Program

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Who is CLC Lodging?

CLC is a leading negotiator of workforce lodging rates for businesses in North America. CLC purchases more than 13 million hotel rooms annually, and leverages this volume into deeply discounted rates on business lodging for its clients. For 40 years, CLC has built a network of thousands of mid-scale and economy hotels along with state-of-the-art data management and payment processing systems that offer clients increased visibility into company lodging costs.

How much does CLC's Custom Solution cost?

There is no membership fee with our custom solution. CLC charges a small fee per room night when your company chooses to save up to 40% with CLC Lodging's rates. Contact CLC Lodging today for a free hotel analysis to calculate expected savings.

How can CLC Lodging negotiate better rates?

CLC Lodging is the nation's leading negotiator of workforce lodging rates. We purchase more than 13 million room nights annually at our hotel networks covering more than 14,000 hotels, so CLC's volume ensures unmatched negotiating power. CLC's TALON (Travel and Lodging Online Network) lodging management system maintains extensive records to support and manage hotel contracts and the negotiation process. We've been partnering with hotels since 1977 and serve some of the largest transportation companies in the country and almost all of the Tier 1 railroads.

How does CLC Lodging negotiate with a hotel?

CLC negotiates at the individual property level. Our reputation, built over more than 40 years and backed with the proof of purchasing over 13 million room nights annually, helps convince our network covering more than 14,000 hotels that we deliver incremental volume. CLC's scope of negotiations is broader and more in-depth than other lodging programs. We consider hotels our partners and work hard to ensure that hotels and customers alike value the relationship.

Is CLC Lodging able to specifically customize a lodging solution for my company?

If your company has special workforce lodging needs, CLC will work with you to customize your lodging solution. CLC provides plans tailored to fit your business. No matter your company size or logistical travel requirements, CLC has a plan to make sure your lodging program is effective and efficient. We can provide customized lists of hotel options, including hotel locations negotiated specifically for your travel routes.

Does CLC Lodging negotiate for LRA, Flat Rates, Net Rates, and Late Check-out?

We normally negotiate last standard room availability (LRA), 24-hour length of stay, flat and net rates and all standard room amenities.

Are the hotels clean and safe?

Our network polices itself through the 30,000 room nights we purchase daily. Traveler comments and correspondence are welcomed and used to maintain properties in the network.

Do employees of CLC clients have to carry a card?

The best way to utilize the CLC Lodging Custom Solution is with our CheckINN Card. However, CLC understands that for some traveler types this isn't practical, so we offer products to accommodate their needs.

Can company travelers still use hotel rewards programs?

Many hotels will honor frequent guest programs in addition to CLC's program. At check-in, we suggest presenting your frequent guest card along with your CheckINN Card.

Can my employees bill incidentals to the CheckINN Card?

No. CLC only allows room and tax on the CheckINN Card. Room and tax only provides a level of control for the CLC Lodging client company.

What kind of reporting is available?

CLC offers a number of detailed reporting packages that can be customized to client company cost codes and accounting preferences. A list of these reports can be provided along with samples. Sleep, invoice and savings data reports are standard.

How long does it take to get started?

CLC can get your workforce lodging solution running within days or in some cases the same day.

Can my management (executive) travelers use this program?

Yes. CLC can include hotels needed for both workforce and management travelers in your customized hotel directory.

How much can I expect to save?

Savings are generated by hotel selection and traveler control. CLC clients typically experience 20% to 40% savings on overall hotel spend. This savings figure is in addition to operating cost reductions CLC clients realize from simplified lodging management administration along with audit, hotel payment, recordkeeping and reporting control.

Do CLC's rates fluctuate? What about seasonality?

On occasion, hotels in heavy tourist areas may have seasonal rates, but for the most part, fluctuations are limited. Even in the rare instances they may occur, CLC still provides significant savings against hotels' Lowest Published Rates.

Who do I contact if I have questions that weren't answered here?

Contact CLC Lodging at 1.866.857.9783 for more information.

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