Wick Buildings had a problem: In business since 1954, it has sold more than 75,000 of its post-frame buildings to customers around the country. The company takes a hands-on approach to work with clients and managing local teams, which is great for customers but creates a huge challenge when it comes to travel, particularly when you consider arranging travel for large construction crews and field representatives, managers, and executives.
Wick’s leadership estimated that it was losing significant time and money managing travel itineraries for hundreds of people each year. Projects were sometimes scheduled in areas where there aren’t many accommodation options, making it difficult to ascertain quality while also controlling costs. Local crew members and foremen became frustrated with slow check-ins, the need for credit card “holds” on each room, and managing checkouts. Expense reporting and reimbursements were becoming a nightmare.
There were other issues: Project estimates and billing proved a challenge when there was no way to precisely anticipate how much accommodations would cost. Fluctuations in demand for rooms could set an earlier estimate askew, which not only created additional billing issues but could also damage client and crew relationships.
Wick needed help, so they reached out to us. CLC took the time to understand Wick’s needs, challenges, and pain points and developed a plan that:
Identified suitable accommodations close to where Wick’s employees and crews need to be
Negotiated preferred room rates
Streamlined hotel check-in so that crew members can get to work rather than spending time on the phone or at the front desk
Reduced paperwork and billing errors while speeding up invoicing and expense reporting
Provided 24/7 customer service
For more on how we were able to help Wick Buildings, download the case study here.